A GREATLY IMPROVED CUSTOMER JOURNEY WITH
FIRST-TIME-RIGHT DELIVERY
Introduction
Zipp Labs is a Tech company, initiated at the High Tech Campus in Eindhoven in 2014 and based in Barendrecht, The Netherlands.
The Zipp Labs team is composed of entrepreneurial developers with vast experience in mobile connectivity and the internet-of-things, having developed a range of successful business opportunities.
The team has an extensive background in developing advanced connectivity products and has ample Silicon Valley experience.
Introduction
Zipp Labs is a Tech company, initiated at the High Tech Campus in Eindhoven in 2014 and based in Barendrecht, The Netherlands.
The Zipp Labs team is composed of entrepreneurial developers with vast experience in mobile connectivity and the internet-of-things, having developed a range of successful business opportunities.
The team has an extensive background in developing advanced connectivity products and has ample Silicon Valley experience.
Purpose
PURPOSE:
Zipp Labs is a Technology company that wants to make a sustainable impact on social problems resulting from increased ‘traffic at the front door’, driven by the growth of E-commerce.
MISSION:
Many players in the supply chain have come up with partial solutions that lead to suboptimal improvements. Zipp Labs has developed state-of-the art answers for this problem in the form of its ZippAlert Portfolio. The company wishes to make ZippAlert a standard for as many residents as possible.
VISION:
Zipp Labs will do so by using a variety of Product-Market Combinations and partnerships that may differ per geography. Introduction will commence in the Benelux and as of the second half of 2023 in a number of other areas, including North America.
IP-PORTFOLIO:
Zipp Labs has an extensive intellectual property portfolio, in line with its ambition to partially commercialize its ZippAlert via Partnerships & Licensing.
Zipp Labs'
PURPOSE
MISSION
VISION
IP PORTFOLIO
Zipp Labs as a Technology company wants to make a sustainable impact on social problems resulting from
‘traffic at the front door’.
A problem driven by the growth of E-commerce.
Zipp Labs has developed state-of-the art answers for the delivery problem in the form of its Zipp-Portfolio.
The company wishes to make Zipp a standard for as many residents as possible.
Zipp Labs will use a variety of Product-Market combinations and partnerships that may differ per geography.
Introduction starts in the Benelux and continues Q2 2023 in a number of other areas, including North America.
Zipp Labs has an extensive intellectual property portfolio in Europe and North America.
This is in line with its ambition to partially commercialize its products via Partnerships & Licensing.
Purpose
Zipp Labs is a Technology company that wants to make a sustainable impact on social problems resulting from increased ‘traffic at the front door’, driven by the growth of E-commerce.
MISSION:
VISION:
IP-PORTFOLIO:
Product Portfolio
Managing deliveries of packages is a growing pain for Residents who:
DON’T HEAR THE DOORBELL, OR NOT QUICK ENOUGH
ARE NOT AT HOME
ZippAlert® Portfolio
ZippAlert® was developed to ensure Right-First-Time delivery geared to ‘the last 50 yards’ of parcel deliveries.
Currently, a substantial percentage of packages is not delivered Right-First-Time.
Managing deliveries of packages is a growing ‘pain’ for residents and couriers alike.
DON’T HEAR THE DOORBELL OR NOT QUICK ENOUGH
ARE NOT AT HOME
Best-in-class solutions
Zipp offers benefits to all stakeholders involved:
Homeowners will never miss packages or visitors again,
at home or not at home.
Logistic Service Providers gain significant cost savings in the last 50 yards
The latter represents a vast percentage of parcel delivery costs.
Corporates and E-tailers can benefit from Zipp
in stimulating customer retention, brand loyalty and by profiting from innovative revenue models.
Customer journeys will be greatly improved,
along with enhanced customer satisfaction.
Bell Extender
Always hear the doorbell when at home
Hear your doorbell on your phone when at home and never miss packages or visitors anymore.
Resident
Manage traffic at the door, at home or on the way
Leave messages at the door for visitors and couriers, have audio/video or chatcontact with visitors at the door or receive and/or send voicemails.
Last Mile
The gamechanger for Logistic Service Providers
Couriers automatically connect with the resident’s Last Mile button when arriving in the street and can see whether someone is at home, delivery instructions have been left or establish contact from their van.
ZippAlert & Corporates
- Delivery was, until recently, a capstone, but has now become a structural part of marketing.
- E-commerce reviews are for 70% based upon delivery issues, rather than on the products themselves.
- Delivery problems are leading to higher costs, are disrupting the Customer Experience, are lowering NPS-scores and have a negative impact on CSR and sustainability goals.
- Zipp eliminates delivery problems, adds to sustainability and offers businesses an exclusive private communication channel with their customers.
ZippAlert as digital innovation
- Webshops and Marketplaces
- Food retail and Food service
- Energy suppliers
- Telecom operators
- Insurance companies
- Others
These parties have a lot of customers in the household domain and are perfectly suited to offer Zipp’s solutions at cost-effective terms to their customers, whilst making use of the extensive communication benefits of Zipp.
Staying in the picture with customers
- By using a variety of mediachannels, companies try to keep in touch with their customers for marketing purposes. Channels such as e-mail, social media, TV, printed media and others.
- Insufficient attention is given to Corporate apps as effective, low cost communication channels. Most of these Corporate apps do not offer incentives for customers to make use of them.
- Only a small part of a Corporate's customer base downloads its app and/or opt-in to receive notifications. Therefore Corporate apps can hardly be used for targeted communication, but with Zipp it can.
- Zipp Labs offers Corporates an innovative digital solution to this problem and would be happy to provide companies with all relevant information.
Following the integration of Zipp in a Corporate app (as white label) customers with a Zipp device will need to download the app and opt-in for notifications, as to be able to use the product. The relevant Corporate can now use its app for targeted communication via notifications with guaranteed reach.
Following the integration of Zipp in a Corporate app (as white label) customers with a Zipp device will need to download the app and opt-in for notifications, as to be able to use the product. The relevant Corporate can now use its app for targeted communication via notifications with guaranteed reach.