A new disruptive communication channel for next-level customer engagement

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The Challenge

Reaching your customers is harder than ever. Staying relevant? Even more so.

Getting attention is more competitive than ever

Getting access is more complex and costly

Mainstream communication tools are losing effect

Have you ever imagined your own company app as the most powerful customer communication channel?

Meet Zipp

The marketing breakthrough hidden in your own company app

Zipp is a plug-in solution for your
company app. Bringing:

Daily brand visibility

100% downloads & notification opt-in

More ad-space & touch points

Additional revenue opportunities

How it works

Enabling 100% marketing reach through a service your customers use every day

"If customers rely on something daily, they’ll download and keep your app, with notifications fully enabled."

How does Zipp do this?

Solves a daily customer need

Makes customers require your app on a daily basis

Creates value for customers beyond shopping, invoices or
other core features

Benefits

Your app with Zipp is the most powerful medium for:

Reducing churn & ad spend

Zipp improves CX & brand visibility by offering customers a valuable service.

Keeping your brand Top of Mind, improving NPS & customer loyalty.

Improving revenues

Zipp generates additional ad-space, touchpoints and user data.

Enhancing conversion & stimulating on- or offline visits.

Diversifying income

Zipp's features have potential for new propositions aimed at B2B-partners.

Creating new revenue streams and bottom line income.

Use Cases

Zipp creates impact across industries such as:

Telecom

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DIY

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Insurance Industry

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Energy Suppliers

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Foodservice & Retail

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Etc.

Contact us

Ready to unlock the full power of your company app?

info@zipplabs.com
+31 (0) 85 04 08 013

Office hours:

Monday:            09:00 – 17:30
Tuesday:           09:00 – 17:30
Wednesday:     09:00 – 13:00
Thursday:         09:00 – 17:30
Friday:               09:00 – 17:30

Correspondence:
Karl Weisbardstraat 181
3015 GM Rotterdam
The Netherlands

Statutory:
High Tech Campus 9
5656AE Eindhoven
The Netherlands

Zipp Labs B.V.
Chamber of Commerce: 61280607

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USE CASES

Telecom

The challenge

Telecom providers face some of the highest churn rates in the consumer market — ranging from 15% to over 30%. Customers often switch due to pricing pressure, lack of engagement, or poor service communication.

How Zipp helps

Zipp embeds a daily-use service inside your branded app — giving customers a reason to download, keep, and engage with it. As a result, providers gain a 100% guaranteed communication channel, ideal for contract renewals, proactive service updates, and loyalty campaigns.

What it delivers

Measurable churn reduction

Increased ARPU through timely cross-sell and upgrade triggers

Fewer inbound service calls thanks to proactive communication

Higher app adoption and customer satisfaction

Added service potential

Zipp also enables branded message slots and partner content — opening up new monetization opportunities without compromising user experience.

USE CASES

DIY

The challenge

DIY stores often struggle with infrequent visits and seasonal traffic spikes. With customers visiting just once or twice per year, it’s difficult to build loyalty or drive consistent revenue.

How Zipp helps

By embedding Zipp’s daily-use utility in your company app, you create a reason for year-round relevance. With 100% notification access, you can time offers, seasonal tips, or new arrivals precisely — directly on the customer’s phone.

What it delivers

More frequent in-store and online visits

Increased average basket size

Higher conversion on promotions

Better insight into customer preferences

Added service potential

Zipp enables location- and behavior-based triggers turning your app into a direct marketing and service engine, without middlemen.

USE CASES

Insurance Industry

The challenge

Many insurers suffer from limited customer contact between onboarding and renewal. That gap reduces brand engagement and increases the risk of churn, especially in price-driven markets.

How Zipp helps

Zipp creates a direct channel within your branded app, giving insurers full control over service messaging, upsell moments, and push campaigns — without relying on email or external ads.

What it delivers

Higher retention through sustained engagement

Smart reminders for renewals or upgrades

Cross-sell potential for bundled policies

Improved digital customer experience

Added service potential

With Zipp, insurers can personalize communication streams turning static policyholders into active app users.

USE CASES

Energy Suppliers

The challenge

Utilities often have minimal ongoing engagement with customers. Billing or outage alerts are their only real contact moments while competition and switching behavior increase.

How Zipp helps

By linking essential daily functionality to your app, Zipp ensures long-term app presence and open notification access creating more touchpoints and better perception of service quality.

What it delivers

Reduced churn

Better channel shift (from call center to app)

Improved perception of service responsiveness

Room for customer education or product expansion

Added service potential

Zipp can support targeted messaging around sustainability, smart metering, or partner energy solutions timed for maximum relevance.

USE CASES

Foodservice & Retail

The challenge

Utilities often have minimal ongoing engagement with customers. Billing or outage alerts are their only real contact moments while competition and switching behavior increase.

How Zipp helps

By linking essential daily functionality to your app, Zipp ensures long-term app presence and open notification access creating more touchpoints and better perception of service quality.

What it delivers

Reduced churn

Better channel shift (from call center to app)

Improved perception of service responsiveness

Room for customer education or product expansion

Added service potential

Zipp can support targeted messaging around sustainability, smart metering, or partner energy solutions timed for maximum relevance.